FAQs


FREQUENTLY ASKED QUESTIONS ABOUT THE ACCESS CARD 

Have another question?  Email it to accesscard@ucen.ucsb.edu

  1. What is the Access Card?
  2. How do I get my Access Card?
  3. What if I lose my Access Card?
  4. What is my Student ID Number?
  5. What is my Gaucho Bucks Number?
  6. What is the difference between my Meal Plan and Gaucho Bucks?
  7. How does Gaucho Bucks work?
  8. When is value added to Gaucho Bucks available?
  9. Where can I use Gaucho Bucks?
  10. How do I make a purchase with Gaucho Bucks?
  11. How do I recommend additional accepting locations for Gaucho Bucks?
  12. What if I forget my user name or password?
  13. Is the Gaucho Bucks Account Management Center a secure site?
  14. What are the Access Card Terms and Conditions and how can I review them?
  15. What is the Gaucho Bucks refund process?

What is the Access Card?

The Access Card is the official identification card of U.C. Santa Barbara.  It is issued to all members of the school community and is required for identification and access to essential campus services.  It also offers a convenient account for making purchases on and off campus.  All students, faculty, and staff at the University are currently eligible to receive an Access Card.

 Back to Top

How do I get my Access Card?

Students will receive their when they arrive on campus.  Otherwise, cards are issued by the ACCESS Photo Center in the University Center.   Hours of operation are M-F 10am-4pm during the academic year, and M-F 10am-2pm during the summer.

Back to Top

What if I lose my Access Card?

Immediately deactivate your card, by clicking here.  To obtain a new card, go to the ACCESS Photo Center in the University Center.  Hours of operation are M-F 10am-4pm during the academic year, and M-F 10am-2pm during the summer. There is a $30 lost card replacement fee.

Back to Top

What is my Student ID Number?

Your Student ID Number is located on the front of your Access Card, and is your Perm number.

Back to Top

What is my Gaucho Bucks Number?

Your Gaucho Bucks number is located on the front of your Access Card and is the same as your Perm number.

Back to Top

What’s the difference between my Meal Plan and Gaucho Bucks?

Please see this page

Back to Top 

How does Gaucho Bucks work?

Gaucho Bucks is a cashless, prepaid spending account on your Access Card that is accepted on and off  the U.C. Santa Barbara campus.  You must add value  to your account before using Gaucho Bucks to make purchases and have sufficient value available in your account to pay for each transaction.  Every time you use your Gaucho Bucks account, the amount of the transaction will be deducted from your account and you may not spend more value than you have.  Unused balances roll over semester to semester and year to year.

Back to Top

When is value added to Gaucho Bucks available?

Funds transferred by debit/credit card and cash are available instantly.  Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Gaucho Bucks account and a Returned Payment/Check fee will be assessed.  If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

Back to Top 

Where can I use Gaucho Bucks?

Gaucho Bucks can be used at many campus locations and at off campus businesses. Click here for a complete list of accepting locations.

Back to Top 

How do I make a purchase with Gaucho Bucks?

At retail locations, Gaucho Bucks works much like a debit or credit card.  Just present your Access Card for payment to the attendant at the register.  Your card will be swiped in a terminal and the transaction authorized.  You may be asked to sign a printed receipt of the approved transaction.  At self-service locations, simply insert your card in the terminal.

Back to Top  

How do I recommend additional accepting locations for Gaucho Bucks?

Cardholder suggestions are welcome and encouraged.  Recommendations can be sent via e-mail to our  recruitment department.  Please include the name of the location and why you would like to see them join the program.

Back to Top   

What if I forget my user name or password?

Go to Gaucho Bucks Cardholder Account Center (Link Coming Soon).   Under the Login button, click “Forgot your username or password?” and follow the instructions.

Back to Top

Is the Gaucho Bucks Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

Back to Top 

What are the Access Card Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Access Card.  They are available for review via a link in the footer of every page on this site.

Back to Top  

What is the Gaucho Bucks refund process?

You may receive a refund of your Gaucho Bucks account balance when you graduate, withdraw or leave UCSB. Proof of withdrawal or dismissal is required.  Refund requests must be submitted to the school’s card program service provider in writing to:

Access Card Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing mycard@ucsbaccesscard.com

Please see the Terms & Conditions for further details.

Back to Top