Merchant FAQs


Frequently Asked Questions (FAQs)

  1. Why should my business participate in the Access Cash program?
  2. How does the Access Card program work?
  3. What type of terminal is available?
  4. If I am using dial-up, do I need a dedicated phone line?
  5. If I am using an IP connection, do I need to set anything up beforehand?
  6. How often can the terminal be batched?
  7. How does my business get paid?
  8. When will my monthly fees be debited from my bank account?
  9. Will I receive monthly statements?
  10. What type of paper is used in the terminal and where can I buy more?
  11. What is the number to call for all issues, concerns, and maintenance with the terminal?

Have another question?  Email it to CampusCashMerchantCare@blackboard.com

Why should my business participate in the Access Card program?

Businesses who participate in the Access Card program benefit through preferred access to student buying power and increased student exposure to your business! Prepaid funds can only be spent at approved locations on and off campus. As one of these locations, your business will be promoted through inclusion in Access Card marketing materials, website and cardholder emails – at no additional cost to you! You can also run promotions and specials to increased exposure and sales to this key market segment.

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How does the Access Card program work?

Students and parents make deposits into Access Card and use the account to make purchases without using cash; just like you would use a debit card. You swipe the Access Card in the provided VeriFone terminal and we process the payment.

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What type of terminal is available?

There is a separate VeriFone VX520 terminal used to process 1Card Cash transactions at your location. The VeriFone VX520 is capable of connection through dial-up or through IP. Click here for a description of the terminal.

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If I am using dial-up, do I need a dedicated phone line?

No, the terminal can share the phone line with another piece of equipment (i.e. fax machine) by using a splitter. If requested, a splitter can be provided. Please be advised that you cannot use multiple dial up devices at the same time while sharing a phone line.

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If I am using an IP connection, do I need to set anything up beforehand?

We recommend inquiring with your IT department if new devices connecting to the network can operate over DHCP or if they require a static IP address/reservation. Additionally, we can provide the IP addresses and ports that would need to be open on the firewall. Please call Merchant Care at 1-877-711-9089 if Ports and IP address are needed.

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How often can the terminal be batched?

The terminal is set to automatically batch out at the time selected on your Merchant Application (either 3 a.m. or 4 a.m.). If you prefer, you may manually batch out the terminal at any time. After batching, the terminal prints out a receipt which will report your sales, refunds, and net sales. You must batch your terminal at least once per day if you have transactions.

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How does my business get paid?

In order to be paid, your terminal must be batched – either automatically in the middle of the night or manually by you or your staff. Once the terminal is batched, it triggers the ACH process of payment from UCSB to your checking account.

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When will my monthly fees be debited from my bank account?

Sales are paid in gross, and monthly fees will be debited from your bank account between the 8th and 12th business day of the following month. Please ensure there are enough funds in your account prior to this time to avoid NSF fees.

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Will I receive monthly statements?

Monthly statements are typically emailed out on the 5th business day of the month. You must provide Merchant Care (campuscashmerchantcare@blackboard.com) a valid email address and name for each recipient of your statement. If you prefer to receive monthly statements via postal mail, please call Merchant Care at 1-877-711-9089.

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What type of paper is used in the terminal and where can I buy more?

The Verifone Vx520 uses standard thermal receipt paper, commonly available at wholesale warehouses and most office supply retailers. Roll paper should be 2 ¼” wide and can be up to 80′ in length, but shorter rolls will work. Your first roll is complimentary so after that, you will need to supply any additional rolls you may need.

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What is the number to call for all issues, concerns, and maintenance with the terminal?

Please call 1-877-711-9089 if you require assistance with your terminal or program information. Representatives are available Mon. – Fri. 8 a.m. – 6 p.m. EST. If technical assistance is needed outside those hours, you may follow the after-hours support prompts to leave a message and receive a call-back from after-hours support, usually within 1 hour or less.

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